Ramesh Parthasarathy is a tenured architect and leads architecture, technology vision, and AI
Strategy for Freshworks products. He is passionate about platform engineering problems and
firmly believes in technology-driven, long-term solutions. He also likes to champion
craftsmanship culture for all engineers with an emphasis on “How it is done is as important as
having it done”. Ramesh has over 22 years of industry experience spanning companies like Sun
Microsystems, eBay, PayPal, and Freshworks.
Ramesh started his stint at Freshworks with envisioning and building the NEO platform, which
powers all products at Freshworks. His technical leadership led to the modularisation and reuse
of core capabilities of Freshworks products and provided a solid foundation for enterprise
readiness. His background through the years in solving customer problems Support, Sales and
Marketing domains, and technical understanding of Generative AI capabilities helped in creating
and executing the Freddy AI strategy for Freshworks.
